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Terms of service

Valid from September 15, 2023

The online store patriciapie.eu is operated by the company PATRICIA PIE, FASHION DESIGN, BARBARA FRANJIĆ S.P., which is the provider of online content and the controller of personal data.

Company details are as follows:

Ful name: PATRICIA PIE, MODNO OBLIKOVANJE, BARBARA FRANJIĆ S.P.
Shorten name: BARBARA FRANJIĆ S.P..
Address: Male Dole 41, 3212 Vojnik
Business account:: Name: BARBARA FRANJIC IBAN: DE14 1001 1001 2179 1167 84 BIC: NTSBDEB1XXX
Registration number:: 6048293000
VAT: SI49639757
VAT registered: Yes
E-mail: info@patriciapie.com

The company is registered in the Business Register of Slovenia as of November 1, 2011.


The general terms and conditions of business and use of the website patriciapie.eu (hereinafter: patriciapie.eu or Patricia Pie store) are composed in accordance with the Consumer Protection Act and other applicable legislation for online sales and such mode of business operation.

The terms and conditions govern the operation of the online store patriciapie.eu and the business relationship between Patricia Pie Barbara Franjić s.p. (hereinafter: Patricia Pie store, merchant, provider) and buyers of goods or services (hereinafter: buyers).

1. General about patriciapie.eu

The online store patriciapie.eu is intended for the sale of clothing, accessories, and merchandise.

By using the online store, the user agrees to the Terms and Conditions. The operator of the online store reserves the right to change the terms and conditions. If the user does not agree with the Terms and Conditions, the operator advises against using the website and store. The customer is reminded of the Terms and Conditions each time they place an order and must confirm, before submitting the order, that they have read and agree to them.

The content of the website may not be collected in databases or published in any form on other sites without the prior written consent of the operator.

2. Types of users

A visitor to the online store can browse the contents of the website as a “guest” or make a purchase without registration.

Upon placing an order in the online store, a visitor can provide the following personal information to the operator: name, surname, company name, country, street address, postal code, city, telephone number, email address. At the same time, they must confirm that they have read and agree to the applicable Terms and Conditions. When placing an order, the user can decide whether they wish to receive newsletters and/or promotional messages to the provided email address, from which they can unsubscribe at any time. Unsubscription from newsletters and/or promotional messages can be done by notifying the operator via email or by clicking on the unsubscribe link provided in the received email. The user’s personal data will only be used for the purpose of concluding a contract for the purchase in the online store and within the framework of voluntary consent for receiving newsletters and/or promotional messages. The retention period of the provided personal data is governed by the Privacy Policy.

For deletion of personal data or unsubscribe from newsletters and promotional messages, the user sends a written request to the following address: info@patriciapie.com

3. Accessibility of information

The provider undertakes to always provide the customer with the following information:

  • company identity (company name and registered office, registry number),

  • contact details enabling fast and effective communication (email, phone),

  • essential characteristics of the goods or services, information about the use and purpose of the product (including after-sales services and warranties),

  • product availability (every product or service offered on the website should be available within a reasonable timeframe),

  • terms of sale, delivery of the product, or execution of the service (method, place, and delivery time),

  • all prices must be clearly and unambiguously stated, and it must be clearly indicated whether they include taxes and shipping costs,

  • payment and delivery methods,

  • explanation of the complaint procedure, including all contact details of the person or department for customer contact.

3. Prices in the online store and conclusion of the sales contract

The offer in the online store patriciapie.eu may change daily in certain cases due to the nature of the business.

All prices are in EUR and include VAT. All orders delivered outside the European Union may be subject to potential taxes and customs duties, for which the buyer is responsible for payment.

The seller reserves the right to change the price unless otherwise stated (e.g., in the case of promotions and special discounts).

Until the purchase or the purchase or conclusion of the sales contract occurs when the buyer receives an order confirmation from the seller at the provided email address. From that moment onwards, all prices and other terms and information are fixed and apply to both the buyer and the seller.

As a buyer, the person with the details as provided at the time of placing the order is considered. Changing customer data for the relevant order after the order has been placed is not possible. For changing personal data in general, please refer to the Privacy Policy.

The sales contract is stored in electronic form on the seller’s server.

Despite our efforts to provide the most up-to-date and accurate information, it is possible that the price data may be incorrect. In such a case, or if the price of the product changes during order processing, the provider will allow the buyer to withdraw from the purchase, while also offering a solution that will be satisfactory to both parties.

Promotions

The validity periods of any ongoing promotions, which may vary, are stated alongside each promotional offer. Discounts do not accumulate unless otherwise stated in the terms of the promotion. With each purchase, it is possible to use one promotional code. Promotional codes cannot be applied to further reduce the price of already discounted items or the final price in the shopping cart.

Visual material and graphics

Photographs, images, or videos published as part of the offers are the property of the company Patricia Pie Barbara Franjić s.p. or its suppliers or business partners. The operator of the online store, in accordance with the Copyright and Related Rights Act in EU, reserves all copyrights and other intellectual property rights to the content of the website. Any unauthorized publishing, copying, reproduction, distribution, or other use of the content of this online store, not in accordance with these Terms and Conditions (and use), is strictly prohibited and will be prosecuted. User – consumer expressly guarantees that by posting content in the online store, no personal rights and intellectual property rights of third parties are infringed.

4. Purchase process and invoice

Patricia Pie, Barbara Franjić s.p. acts as a company offering goods or services online.

The buyer pays the amount to Patricia Pie, Barbara Franjić s.p., and along with the goods or services, they also receive an invoice to the email address provided during the order of the product or service. The company operates and ships products worldwide.

Due to environmental concerns, we have implemented an electronic invoicing system, where the customer receives invoices to their email address. The customer can still receive a printed invoice upon written request sent to the email address info@patriciapie.com.

The shipping cost includes all other handling charges and costs of cash transfer, so the courier should not charge any additional fees upon delivery. Your payment amount will be as stated on the confirmation invoice sent to your email address. Additional charges may apply for package pickup at a different address or at a parcel locker. You will be notified of this by the delivery service in advance. All orders shipped outside the European Union may be subject to customs duties and taxes, which the buyer is responsible for paying.

Purchase Process

The product ordering process begins by selecting products in the online store by clicking on the “Select Product” button. Then, a product page will open where you can choose the color, size, and desired quantity. Once you have selected the desired quantity and other characteristics, proceed with the purchase by clicking on the “Add to Cart” button. If you want to add more products, you can do so using the same process. If this was the only product you wanted to buy, click on the “View Cart” button. If you want to order more products, simply add another desired item to the cart or change the quantity of selected items in the cart. If you want to change any other characteristic of the selected product, you need to remove the incorrect item from the cart by clicking on the “X” on the left side of the product image. Then, you return to the store, find the desired product, select the correct characteristics, and add it back to the cart.

The cart clearly displays all items, their quantity, size, color, and the price of each item. The cart also shows the cost of shipping, as well as the total purchase amount. If you have a coupon or discount code, you can enter it in the designated area located below the list of selected items. Before placing the order, please verify that all the information is correct and agree with it, then proceed with the purchase by clicking on the “Proceed to Checkout” button.

At the checkout page, fill in the required information (mandatory fields are marked with *), and a summary of your entire order with prices and shipping costs will be displayed. The required details include: name, surname, company name (if applicable), country, address, city, postal code, phone number, and email address. Before completing the purchase, it is mandatory to confirm that you are familiar with the Terms of Service and Privacy Policy, select options regarding receiving newsletters and/or marketing messages, review your order and shipping costs, and then proceed by clicking on “Continue to Payment.” A secure payment page will open, where the buyer completes the purchase by entering their payment card details and confirming the payment. If the order has been successfully submitted, the buyer will see a message on the website saying: “Your order has been placed.”

Purchase Statuses

Order in Queue:

After placing the order, the customer receives an email notification that the order has been received and that they will receive an email confirmation shortly. The mentioned email also contains the contact address info@patriciapie.com, where the customer can address any additional questions or concerns. Information Requests.

The buyer is obligated to verify the accuracy of the information before placing an order. Later objections regarding the accuracy of the data for invoice issuance will not be considered by the seller.

Order confirmed:

The provider reviews the received order, checks the availability of the ordered items, and either confirms the order or rejects it with a justified reason. The provider may call the customer on their contact phone number to verify information or ensure the accuracy of delivery. Upon confirming the order, the provider notifies the customer via email about the estimated delivery time.

If the customer wishes to cancel the order after it has been confirmed, they can do so by contacting info@patriciapie.com via email, until the ordered goods are dispatched. Orders for custom-made products Perfect Fit cannot be canceled after receiving the order confirmation notification.

The seller will prepare the goods for shipment within the agreed timeframe and dispatch them to the address provided by the buyer at the time of ordering. If the delivery or shipping time is unexpectedly extended after the order has been confirmed by the seller, the seller will notify the buyer via email using the email address provided by the buyer at the time of ordering.

Right of withdrawal from the purchase, return of goods

The consumer (a natural person purchasing an item for purposes outside their trade, business, or profession) has the right to notify the seller of withdrawal from the contract within 14 days of receiving the goods, by sending written notice to the contact address info@patriciapie.com In case of withdrawal from the contract, the consumer must return the item by mail to the seller’s address: Patricia Pie Barbara Franjić s.p., Male Dole 41, 3212 Vojnik. Slovenia

The consumer must, in the event of withdrawal, return the received item to the company immediately or no later than within 8 days from the date of sending the written notice of withdrawal.

The returned items must be unused, undamaged, in the original quantity, and in their original packaging with tags, unless the item is destroyed, defective, lost, or the quantity has diminished without the consumer’s fault. A copy of the invoice must be included with the returned item. The cost of returning the goods is covered by the buyer.

The seller refunds the full purchase price paid by the buyer as soon as possible, but no later than within 30 days from the receipt of the notice of withdrawal from the contract. In sales contracts, the seller may withhold the refund of received payments until the returned goods are received or until the consumer provides proof that the goods have been returned, whichever occurs first. For items sold as a set, the consumer may only withdraw from the entire set, meaning that they may request either the replacement of the entire set or a refund of the entire set’s purchase price. The consumer may only exchange an item that is part of a set in the case of a defect or damage to the item; they cannot request a refund for it.

The consumer does not have the right to withdraw from the contract for contracts where the subject is an item made according to the consumer’s precise instructions (like Perfect Fit), adapted to their personal needs, or due to its nature, it is not suitable for return. Example: A garment made and tailored to your specific measurements/preferences – Perfect Fit.

Misuse of purchase

After placing the order, the customer receives a notification to their email address provided during the order confirmation. The order has been placed in the queue. The customer has the right to withdraw from the distance contract until the goods are shipped (the order must be canceled by e-mail to info@patriciapie.com). It is mandatory to enter the order number. The email address from which the customer cancels the order must match the email address used to confirm the purchase. If the customer does not cancel the order, the order will be processed. When the order is confirmed, the supplier will notify the customer by e-mail about the expected delivery date.

Purchase security

When placing an order in the online store patriciapie.eu, the data is collected based on the individual’s personal consent according to the law and the European regulation on the protection of personal data.. Patricia Pie Barbara Franjić s.p. undertakes to store this data carefully and securely for the purpose of smooth order fulfillment or personalized offer composition, statistical analysis and for the purpose of improving the operation of the online store and services. When placing an order, an individual can confirm that he wants to receive e-news and offers from the online store. In this case, the personal data will be used only for sending e-news, general and personalized offers, and for informing about various promotions and events in which the Patricia Pie brand will participate.

Delivery time

The online store patriciapie.eu wants to meet the needs of its customers, therefore we deliver the purchased goods to your address in the EU or worldwide, in the shortest possible time from the receipt of the full payment of the purchase price, which is defined in the online store when ordering. Our authorized delivery service will call you in advance to arrange a specific day and time for delivery. For deliveries to other countries, you will be notified of the exact day and time of delivery by the delivery service. The shipping price to specific countries is defined in the order. Delivery of products is only on weekdays.

4. Payment Methods

  1. Payment card

In the online store patriciapie.eu, you can safely pay for ordered goods with a payment card. The payer must be the person or organization that owns the payment card. In cases where the cardholder is not a citizen of Slovenia and in cases where the recipient and the payer are not the same person, we reserve the right to additionally verify the identity of the payer and receive a written statement by e-mail or fax that the payer agrees to pay for the ordered goods. Once an order has been placed using this payment method, it is not possible to change the order content, the final amount, the delivery address and other agreed terms and conditions.

  1. Payment by proforma invoice.

After placing an order, the customer will receive an email with payment details. The customer will then make a bank transfer to the merchant’s account.

Until full payment for the products from each individual order, the ordered products remain the property of Patricia Pie Barbara Franjić s.p. Each order of items becomes valid after receipt of the full payment and is only then processed and shipped. The supplier shall send the customer, who has paid for his order, an invoice in PDF format to the e-mail address specified in the order. The invoice serves as proof for a complaint or return. . The customer may also receive a paper invoice upon delivery of the order.

5. Discounts and Discount Codes

If patriciapie.eu prepares promotions for customers with a promotional price or a discount code, the promotions are mutually exclusive, unless otherwise stated. Promotions and discount codes apply to items distributed by Patricia Pie Barbara Franjić s.p., unless otherwise stated.

6. Customer and User Support for Online Stores

For additional questions and assistance with your purchase, you can contact the seller on weekdays between 11:00 AM and 4:00 PM on e-mail info@patriciapie.com

7. Communication

The provider will contact the user via remote communication means only if the user confirms that they agree to this.

Commercial electronic messages will contain the following components:

  • Clearly and unambiguously marked as commercial messages.

  • The sender will be clearly visible.

  • Various actions, promotions, and other marketing techniques will be marked as such. The conditions for participating in them will also be clearly defined.

  • The method of unsubscribing from receiving commercial messages will be clearly presented.

  • The provider will explicitly respect the user’s wish not to receive commercial messages.

The user will be able to subscribe to receive e-newsletters and also unsubscribe from receiving them in an easy way. Notifications include information about current or future offers, promotions of patriciapie.eu, and other advertising messages from patriciapie.eu or its partners. Personal consent is required to receive notifications, and receiving them is not possible if the user does not indicate this when placing an order or otherwise does not subscribe to receive notifications.

The provider will unconditionally respect the user’s explicit request to stop receiving e-newsletters, advertising messages, and notifications about monthly promotions.

8. Right to privacy.

The provider undertakes to protect all personal data in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR).

All data obtained through the website and online store patriciapie.eu will be used exclusively for sending informative materials, special offers, invoices, and other necessary communication.

The controller will process the data provided during the purchase for the purpose of:

a) Contacting the user for the needs of order execution

b) delivery of the orde

c) issuing an invoice

d) implementing the function of saving favorite items in the user’s profile.

e) performing a purchase in the online store.

f) Warranty claims.

The operator will process the provided personal data for other purposes under the condition that the user has voluntarily given written consent for such additional data processing purposes:

a) User profiling to prepare tailored offers of goods and services using email, SMS messages, phone calls, or traditional mail.

b) Direct marketing of offers of goods and services, promotional sales, benefits,

c) Informing about other changes Conducting market research on the quality of products and services, as well as on the needs for additional services.

The controller will process personal data until the purpose of processing is fulfilled or within the statutory limitation periods for obligations arising from the processing of such personal data. Personal data is stored until the user revokes their consent.

The user can revoke their consent at any time by sending an email to info@patriciapie.com.. When the retention period for personal data is determined by law, the controller retains the user’s personal data in accordance with legal requirements.

The controller also collects personal data when visitors access its online store and website through cookies, for the purpose of providing certain functionalities and improving user experience, security, seamless operation of the website and online store, and counting website visitors.

The provider uses appropriate technological and organizational measures to protect the transmission and storage of personal data, orders, and payments in the online store. For the purpose of security, IP addresses from which users access the online store are also collected. Each user is assigned a cookie for identification and tracking of the shopping cart upon their first entry into the online store. You can read more about the use of cookies in the Cookie Policy.

The controller is committed to permanently safeguarding personal data against loss, misuse, or unauthorized access in accordance with the legislation. The controller will use the data solely for communication with the user and will not disclose it to third parties.

More about personal data protection and user rights can be found in the Privacy Policy.

8. Limitation of Liability

The operator endeavors to provide technical conditions that ensure users can use the online store smoothly. Due to technical reasons (maintenance needs or equipment replacement), the operator of the online store reserves the right to short interruptions in the accessibility of the online store. The liability of the operator of the online store and its contractual service providers for any damage or inconvenience caused to the user due to technical reasons, such as interruption of operation or disrupted access to the online store, is entirely excluded.

The operator of the online store is not responsible for any errors or abuses resulting from the use of the online ordering service on an inadequately secured user’s computer.

The operator of the website endeavors to ensure the accuracy and currency of the data published on its website to the best of its ability. However, product features, availability, and prices can change so quickly that the provider may not be able to correct the information on the website in a timely manner. In such a case, the provider will inform the customer about the changes and provide the option to cancel the order or replace the ordered item.

Some product photos may be symbolic and do not guarantee the characteristics of the product.

The user follows the written instructions and recommendations at their own risk.

The operator is not responsible for the content of external websites accessible through links posted on the operator’s website.

If the user notices any inaccuracies on the website, they can inform the operator via email at info@patriciapie.com

The operator and the user are not liable to each other for any damage, delay, or non-compliance with these Terms and Conditions resulting from force majeure or intentional actions of third parties.

All users are aware that they use all published content at their own risk.

The operator is not liable for any damage that may occur to the user’s hardware, software, or other equipment due to the use of the online store. Users are advised to ensure appropriate protection for their equipment (such as antivirus programs, firewalls, etc.) while using the online store.

9. Complaints and disputes

The provider respects the applicable consumer protection legislation.

Complaints and claims can be sent by users via email to info@patriciapie.com

The provider must confirm within 5 working days that the complaint has been received and inform the user accordingly. The provider must inform the customer of the expected time frame for handling the complaint and keep them informed about the progress of the process throughout. The operator will do their best to achieve an amicable resolution of any disputes.

10. Out-of-court resolution of consumer disputes

Patricia Pie Barbara Franjić s.p. recognizes the European Consumer Center for Dispute Resolution (IRPS) for the resolution of out-of-court consumer disputes. You can contact them at Tomšičeva 6, 1000 Ljubljana, email: info@ecdr.si, phone: 08 205 65 90, fax: 01 244 99 95.

11. The online resolution of consumer disputes is also possible

The link for online resolution of consumer disputes is available here.

12. Final provisions

The currently valid Terms and Conditions are published on the website patriciapie.eu. The same applies to any changes and additions to the currently valid Terms and Conditions. The operator reserves the right to change these Terms and Conditions at any time. The obligation to notify about the change is fulfilled by appropriately publishing the current version of the Terms and Conditions on the website. Changes to the Terms and Conditions take effect on the day of publication, unless otherwise specified by applicable regulations. If the user does not agree with the amended or supplemented Terms and Conditions, they must immediately cease using the online store; otherwise, it will be deemed that they consent to the changes in the Terms and Conditions.

These Terms and Conditions come into effect on the date of publication on the website/in the online store.

In case of questions not covered by these Terms and Conditions, the law applicable shall be the law of the seller’s/operator’s registered office.

The contracting parties will resolve any disputes through mutual agreement. If this is not possible, the competent court in Celje Slovenia shall have jurisdiction to resolve the dispute.

Vojnik, March 2024 2023

Patricia Pie Barbara Franjić s.p.