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Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) section, where we have compiled answers to the most common questions regarding returns, contract withdrawal, and other aspects of shopping on the Patricia Pie website. Our goal is to provide clear and comprehensive information to enable you to have a seamless experience while exploring and ordering our fashion products.

Returns and Contract Withdrawal

How long do you have to withdraw from the contract?

You have the right to withdraw from the contract within 14 days from the date of purchase, without stating a reason.

What if the product is personalized to my measurements - Perfect Fit?

The provision regarding withdrawal does not apply to personalized products that have been made to your specific measurements/preferences.

How do I communicate my withdrawal from the contract?
    • Send your request for withdrawal from the contract and refund to the following email address:
When will you receive the refund?

After receiving the notice of withdrawal, we will issue a decision on the return within 5 working days. The return will be made no later than 14 days after receipt of the purchased clothing.

Where do you need to return the product?

Return the goods to the address: Patricia Pie, Barbara Franjić s.p. Jurkovičeva ulica 27, 9250 Gornja Radgona, Slovenia

What are the conditions for returning goods?

The goods must be returned undamaged, in the same quantity, in the original packaging, with the label, unless the product is destroyed, damaged, lost or the reduced quantity is not caused by the buyer.

How do I get a refund?

When returning the goods, attach the invoice, personal data and transaction IBAN. Refunds will be made within 14 days of receipt of undamaged and unused clothing

Please note that we cannot exchange or accept the return of a garment with visible signs of wear.

What happens to promotional codes?

When withdrawing where a promotional code has been used, it is taken as a discount and is not returned in cash. The amount paid is returned to the user’S account, and the promotional code is returned as a new code.

How is the gift certificate treated when resigning?

The gift certificate is considered as a means of payment and is returned to the user in the form of a new gift certificate.

Privacy Policy

Who is the controller of personal data on the website

Upravljavec je Patricia Pie Barbara Franjic S. P.

What personal data is collected and how is it used?

We collect various data for purposes such as contracts, legal obligations, legitimate interests, and consents.

How long is personal data stored?

We keep them for the time required for services or in accordance with legal obligations

How is the security of personal data ensured?

We use technical and organizational measures to ensure data security.

Are personal data transferred to third parties?

Only in certain cases, according to the law.

How can users exercise their rights in relation to personal data?

Send requests to or by mail with proof of identity attached.

How do we notify you of changes to our Privacy Policy?

Any changes will be posted on the website; we recommend checking regularly.

Please note that we cannot exchange or accept the return of a garment with visible signs of wear.

Naše edinstvene značilnosti

What materials does Patricia Pie use and how does it ensure sustainable production?

Patricia Pie uses renewable, biodegradable materials whenever possible to reduce environmental impact. Clothing production is ethical and follows sustainable practices

How is it ensured that the clothes perfectly match the measurements of each client?

Due to our own production, practically every piece can be made according to the exact measurements of the customers. Contact us for more information.

What is the importance of handmade and traditional techniques in garment construction?

The garments are made by hand with an emphasis on traditional techniques, which means that all the pieces are the result of exceptional artisan skill and attention to detail.

What is the style of clothing Patricia Pie?

The collections are defined by beautiful silhouettes, luxurious natural materials and elegant details for a sophisticated touch. The brand exudes a romantic and feminine look.

How does Patricia Pie support craftsmanship?

We actively preserve and promote specialized skills in tailoring and making clothes, thereby contributing to the preservation of traditional craftsmanship in the fashion industry.

Where are the clothes made?

The clothes are ethically produced from start to finish in our atelier. We support the local economy and ensure fair working conditions throughout the manufacturing process. Our team prioritizes quality and detail over the headless pursuit of high productivity, so our clothes are made in a great atmosphere and you will definitely feel our good energy in them.

What are the options regarding clothing size?

We offer an extended range of sizes to suit different types of figures. Specially PERFECT FIT – where we can adapt every single piece to your unique measurements Our goal is to promote inclusiveness and ensure that customers find the perfect fit within the perfect Fit Service of the Patricia Pie brand

If you would like to know more about Our Perfect Fit offer, you can contact us .

What is price transparency?

Prices reflect the real cost of sustainable production, including fair wages for everyone involved in the creation process. By doing so, we provide transparency to our customers and build confidence in our commitment to ethical practices.

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